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July 2010

The flight attendant was rude. Your luggage was lost. The in-flight movie was Superbabies: Baby Geniuses 2. We've all had a bone to pick with an airline at some point, but most of us feel complaining is useless.

While some travel issues are unavoidable and best handled with patience, others should be addressed.

Here are three steps for effectively voicing your complaint and getting satisfaction:

  1. Take your complaint to the airline. Give them the opportunity to make things right. They're the only ones who can refund your money or issue you a credit, so it's best to start there.
  2. No satisfaction from the airline? Move on to Uncle Sam. File a complaint with the Department of Transportation's Aviation Consumer Protection Division.

    An analyst investigates every complaint. Serious issues are sent to the airlines for resolution, but all problems are added to a public report of complaints that is published monthly.
  3. Want your complaint to reach an even bigger audience? Try social media. Tweet it. Yelp about it. Post it on Facebook. Create a blog and collect stories from other fuming passengers. Don't underestimate the power of getting the word out via the Internet. The message might reach the airline, but more importantly, it will reach other travelers.

Read the full story at


During the summer months, the "Friendly Skies" could also be called the "Cranky, Crowded and Consistently Late Skies." Cut down on frustration during your next trip by avoiding the ten airports listed below.

MSNBC analyzed the U.S. Bureau of Transportation's departure and arrival statistics for 32 major U.S. airports for the summer months over the past three years. These ten airports were consistently the poorest performers:

  • New York City's LaGuardia (LGA)
  • New York City's John F. Kennedy International Airport (JFK)
  • New Jersey's Newark (EWR)
  • Miami (MIA)
  • Boston's Logan International (BOS)
  • Philadelphia (PHL)
  • San Francisco (SFO)
  • Dallas-Ft. Worth (DFW),

    and the two busiest airports in the world in terms of passenger traffic:
  • Atlanta's Hartsfield-Jackson International Airport (ATL)
  • Chicago's O'Hare International (ORD)

Read the full story

Have a nightmare air travel story? Tell us about it. Check out our next post to find out how to effectively voice your air travel complaints and get results.


The new Apple iPad is thin and lightweight enough for travelers to take with them to almost any destination.  And with so many travel applications, travelers can pack the portable devices full of relevant local information.  Here are the top 10 best iPad apps for the connected traveler.  (Don't have an iPad yet?  Enter the Travel Insurance Services 2010 Apple iPad Giveaway.)

1. 1,000 Ultimate Experiences

Inspired by the LonelyPlanet book, this iPad application offers a graphical narration of many popular travel destinations.

Price: $3.99 (iTunes link)

2. Kayak Flights

Quickly search, compare prices, and book your next travel destination with this app. The Kayak Flights app is clean, intuitive, and easy to use.

Price: Free (iTunes link)

Submaps HD
In a foreign city and looking to use their subway system? Submaps HD will help you navigate and get to your proper destination.

Price: $0.99 (iTunes link)

FlightTrack - Live Flight Status
Track flight information with real time updates. You can also check gate numbers, flight delays, and flight cancellations with this nifty app.

Price: $4.99 (iTunes link)

FlightTrack Pro
Get push alerts, real-time flight itinerary updates, automatic synchronizing, and zoom able maps that work offline. Find alternative flights if your flight has been canceled.

Price: $9.99 (iTunes link)


Nice graphics with all the weather data you need for your travels. Get details on current weather conditions, 15-day forecast, and hourly weather details.

Price: Free version and paid for $0.99 (iTunes link)
World Atlas HD
Put the world atlas in the palm on your hands with this National Geographic World Atlas iPad application.

Price: $1.99 (iTunes link)


The World Clock
Use this application as a clock or an interactive time zone converter.

Price: $0.99 (iTunes link)


GlobeConvert Pro
Simple converter when you travel for converting currency, weight, length, and many other units.

Price: $0.99 (iTunes link)


Urbanspoon shows you all the restaurants in a city. For the traveler who can't decide where to eat.

Price: Free (iTunes link)

Summer 2010 Travel Insurance Services Free iPad Giveaway

If you haven't already done so, enter to win a free iPad during our summer giveaway.