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December 2017

The Anatomy of a Travel Plan: Emergency & Travel Assistance Services

  FemaleTravelerOnPhone_shutterstock_537006328This is the first in our series of posts dissecting travel protection plans so you can better understand these often mysterious products. Each post will focus on one benefit of the plan, explaining what exactly that benefit covers and sharing real-life applications when possible so you can understand the value of that particular benefit.

 At the bottom of the Schedule of Benefits for most of our travel protection plans, there’s a line for Emergency & Travel Assistance, indicated as “Included” on the plans. This particular benefit is not technically insurance coverage and is provided at no additional cost by a third-party vendor (not the insurance carrier). It may be listed last, but it certainly should not be considered the least among the benefits offered to travelers.

 

What is the Emergency & Travel Assistance part of travel protection plans, anyway?

 The Emergency & Travel Assistance benefit offers a 24-hour resource to travelers anywhere in the world, should they need help or have questions. This not only includes assistance in the event of an emergency or unexpected changes to plans on your trip. You can also use this service prior to your trip to help plan your itinerary, get recommendations for restaurants, museums and the like, get help on exchanging currency, and more!

 

Emergency & Travel Assistance: Real Life Application

 In mid-December, there was a detrimental fire at the Atlanta Airport, causing more than a thousand delayed flights and stranding thousands of travelers at the airport for hours with no electricity, limited information and nowhere to stay. In total, more than 30,000 travelers were affected.

 “As the day dragged on, travelers vented on social media about being stranded, the need to make alternate plans and what they complained was a lack of timely information. Some posted photos of passengers standing in the dark in the terminal.”

 What would you do in this situation? Travelers who purchased a travel protection plan would have the benefit of the Emergency & Travel Assistance Services. All they would need to do is make a call to the 800 number provided with their protection plan purchase and help would be available to wade through an otherwise uncomfortable and frustrating situation.

 

Take a look at the full universe of 24/7/365 Travel Assistance Services:

 Travel Arrangements

  • Arrangements for last-minute flight and hotel changes
  • Luggage Locator (reporting/tracking of lost, stolen or delayed baggage)
  • Hotel finder and reservations
  • Airport transportation
  • Rental car reservations and automobile return
  • Coordination of travel for visitors to bedside
  • Return travel for dependent/minor children
  • Assistance locating the nearest embassy or consulate
  • Cash transfers
  • Assistance with bail bonds

 

Pre-Trip Information

  • Destination guides (hotels, restaurants, etc.)
  • Weather updates and advisories
  • Passport requirements
  • Currency exchange
  • Health and safety advisories

 

Documents and Communication

  • Assistance with lost travel documents or passports
  • Live email and phone messaging to family and friends
  • Emergency message relay service
  • Multilingual translation and interpretation services

 

Medical Assistance Services

  • Medical case management, consultation and monitoring
  • Medical Transportation
  • Dispatch of a doctor or specialist
  • Referrals to local medical and dental service providers
  • Worldwide medical information, up-to-the-minute travel medical advisories, and immunization requirements
  • Prescription drug replacement
  • Replacement of eyeglasses, contact lenses and dental appliances

 

Emergency Services

  • Emergency evacuation arrangements
  • Repatriation of mortal remains arrangements
  • Emergency medical and dental assistance
  • Emergency legal assistance
  • Emergency medical payment assistance
  • Emergency family travel arrangements

 Next time you plan your trip, make sure to pack your travel protection plan. Visit http://www.travelinsure.com/ to view all of our various travel products and enroll online. You can also call Travel Insurance Services customer service Monday through Friday, 9 am – 7 pm EST to get your questions answered or enroll by phone: (800) 937-1387.


Travel article

Pro Tips for Your First Trip Abroad

by Sara Parker

You’ve been bitten by the travel bug, and you finally have the time, money and means to take your first trip abroad. But where do you start? There are so many places to go, people to meet, things to eat and cultures to experience. Lucky for you, there are plenty of resources available to help you decide where to go and plan your entire trip. The following are just a few tips to get you started:

Decide Where to Go

All you know is that you want to travel out of the country, but aren’t sure where to go first. Begin your journey with research. Ask your friends about their favorite trips abroad, conduct online searches of some of the most popular destinations or go to your local bookstore to browse the travel section. You also should start narrowing down what type of trip you want to take, such as a remote, outdoors trek, major city tour or a cruise. Think about what you want out of your first time abroad to help decide what kind of excursion you want. As you start narrowing down your options, you also should narrow down your search parameters. For example, only look for the best locations to go backpacking or the best places with art history museums. The lists, books, and websites you’ll find will help you pick the best destination.

Get Your Documents

Once you know where you're going, you need to get going on your paperwork as soon as possible. If you don't have a passport or need to update an old one, do this immediately because it can take several weeks (and sometimes months) to complete. According to the U.S. Department of State, your passport needs to be valid at least six months after your return and have at least two blank pages that can be stamped by customs. Depending on the country you've chosen and the duration of your visit, you also may need to get a visa. Each country has different rules and regulations for visas and you usually have to send your passport and documentation to that country to be granted a visa (which is why you should do it immediately). The Department of State has information broken down by country that gives you directions on how to apply for a visa.

Book Your Flights

There are several points you need to consider before booking your flights online: dates, location, and price. If you are set on a certain time of year for your trip, the first thing you need to do is make sure flights are available during this time. From there, you can narrow down your options by what airport you want to fly out of from your home and into for your destination. Be very careful when you're conducting your research because many websites will tell you they are close to major tourist destinations even if they aren't (it's all relative after all). Do your due diligence by checking how far the airport is from your hotel so you don't end up with a large taxi bill. Now you can start looking at various airlines and prices. Although you may be excited, you may not want to book your flight too far in advance, according to CheapAir.com. According to their study, you should book your flight two to four months in advance of your trip to get the best prices. They have each region of the world broken down by the best time to book flights for more information.

Reserve a Place to Stay

Just like with your flights, you need to do some research on where you'll stay during your trip abroad. Whether you make a reservation at a hotel, hostel, Airbnb or couch-surfing option, you should look into how far it is from the major attractions and destination in the city. Use Google Maps on your smartphone to input addresses and locations to see if you can walk or take public transportation to all the places you want to go or if you'll need a car or taxi to get around. Keep in mind that the cost of cab rides adds up quickly.

Your accommodations also greatly depend on your budget for the trip. If you're pinching pennies, hostels are a great option. They usually are in the heart of major cities and can be booked for affordable prices (especially if you're planning an extended trip). Hostels also provide you with the opportunity to meet new people, talk to the locals and have a more authentic experience. Hotels and Airbnb may be more expensive options, but offer more privacy, services, and luxury. Be sure to look at pictures of the hotels or homes on their website, and read reviews and comments on websites like TripAdvisor and Yelp. Take advantage of the power of a smartphone like the LG G6 to compare all of your options and do as much research as possible. Your phone not only lets you look at websites, but also take screenshots and save information for later use in case something goes wrong.

As you plan your trip, be sure to include the major tourist attractions as well as some local activities on your itinerary. Give yourself plenty of time to explore, try new things and soak in a new culture. With a little research and planning, you'll have an amazing trip and be itching to plan the next one.

Purchase Travel Insurance

Getting travel insurance is prudent with any vacation, but it’s especially important when you’re traveling abroad. Protect your investment in your trip, and also ensure you’re covered in case of sickness or an accident while traveling (after all, many U.S. healthcare plans don’t cover you outside the U.S. Check with your individual plan). USI Travel Insurance Services offers a variety of travel protection plans, so you can find the right plan for you:

Visit http://www.travelinsure.com/ to view all of our plans and learn more.

 

Sara Parker has a passion for travel and travel writing. She lived and studied in Segovia, Spain, for six weeks, has traveled throughout Western Europe, Peru, Costa Rica and the United States. She hopes to hit every continent and share her journeys through her writing.