Traveling to South Korea for the Winter Olympics?

A norovirus outbreak is ravaging the Olympic city of Pyeongchang. The outbreak started with workers, but has since spread to journalists and visitors. Make sure to wash your hands and use hand sanitizer to avoid getting this nasty virus.

If you do get ill, make sure you have a travel medical plan to cover your care in South Korea:

The Anatomy of a Travel Plan: Emergency Medical Evacuation and Repatriation of Remains

This is the second in our series of posts dissecting travel protection plans so you can better understand these often mysterious products. Each post will focus on one benefit of the plan, explaining what exactly that benefit covers and sharing real-life applications when possible so you can understand the value of that particular benefit.

Pretty much any travel protection plan you purchase – whether it’s a comprehensive trip cancellation plan or a more specific medical plan – will include coverage for emergency medical evacuation and repatriation of remains. These coverages are intended for unpleasant situations that travelers probably don’t want to think about, but in the event that the unthinkable should occur, this coverage can save travelers or their families thousands of dollars in expenses.

What is the Emergency Medical Evacuation and Repatriation of Remains part of travel protection plans, anyway?

Emergency Medical Evacuation benefits are triggered when you need to be transported to another medical facility or home due to an acute or life-threatening sickness or injury that occurs during your trip. Depending on your plan, you would be transported to the nearest medical facility deemed adequate to treat you, and with some plans, you may even have your choice of facility. During the process, your case would generally be assigned to a medical professional based in the U.S. who could coordinate your care with the attending medical professionals on the ground. Many plans also include with this coverage the benefit of transporting a spouse or companion to your bedside if you’re hospitalized beyond a minimum time limit.

Repatriation of remains covers costs to transport your body home in the event of death.

As with any insurance coverage, read your particular policy document carefully to understand exactly what coverage you have.

Real Life Applications

Tragically in mid-December 2017, there was a fatal tour bus crash in Mexico involving travelers from a Royal Caribbean cruise. Of the 31 passengers on the bus, 12 suffered fatal injuries. The bus was en route to an excursion to visit the Mayan ruins in Chacchoben, a popular destination for tour buses. With proper travel protection, travelers in this situation would have expenses covered for medical evacuation if necessary, and repatriation of remains should the worst occur.

In another scenario, travelers with one of our travel plans took advantage of the emergency medical evacuation benefit. Bill and Jane (names changed for privacy) were spending two weeks in Punta Cana. After a day at the beach, Bill began complaining of back pain and dizziness. He later became very confused and started speaking incoherently. While waiting for the emergency responders, Jane contacted their assistance provider for help. By the time Bill was seen by a doctor, he was no longer lucid. He was diagnosed with gastroenteritis, but the diagnosis did not explain his confusion and dizziness.

Upon completing a consult with Bill’s treating doctor, their assistance provider’s Medical Director suggested a few additional tests. They kept in touch with Jane throughout, and after the assistance provider spoke with Bill’s treating physician again, they decided it was in Bill’s best interest to receive further treatment in the U.S. The assistance provider arranged an emergency air ambulance transport from Punta Cana to Ft. Lauderdale, Florida, where Bill was diagnosed with and treated for pneumococcal meningitis.

 Be Prepared

Next time you plan your trip, make sure to pack your travel protection plan. Hopefully your trip goes smoothly with no hiccups, but if something unexpected does happen, it’s best to be covered. Visit to view all of our various travel products and enroll online. You can also call Travel Insurance Services customer service Monday through Friday, 9 am – 7 pm EST to get your questions answered and enroll by phone: (800) 937-1387.

Traveling to Minneapolis for the Big Game?

For football fans across the nation, Sunday February 4th is much more than a typical Sunday night game- it’s THE Big Game of the year. Whether you are rooting for the reigning champions- the New England Patriots- or their fierce competitors- the Philadelphia Eagles- the game is highly anticipated, with thousands of fans flocking to the site of this year’s big game in Minneapolis, Minnesota. If you’re one of the lucky ones traveling to Minnesota for the big game, here are a few moves to blitz boredom during your stay in the Twin Cities!

Minnesota zoo_photo11) The Minnesota Zoo: If you are looking to get in touch with a different type of nature off of the football, look no further than the Minnesota Zoo. Opened in 1978, the zoo itself is a 485-acre campus and brings in approximately 1.29 million visitors each year. Its mission is “connect people, animals, and the natural world to save wildlife.” In the spirit of that mission statement, the zoo serves as a “[c]oordinator of international conservation and breeding programs for numerous species”, an effort that includes tigers and Asian wild horses among others. The zoo also boasts a robust volunteer program if you are interested in doing some community service during your stay in Minneapolis! To learn more about the zoo, check out the website here.

2) The Mall of America: Traveled out for the game but still need to get your shopping done? No problem! The Mall of America, well known as the largest shopping mall in the country according to U.S. News and World Report, is close by. The mall has over 500 stores within a reported 2.5 million square feet of retail business space. Additionally, the Mall of America is houses “family-friendly” attractions, such as the Nickelodeon Universe amusement park and the SEA LIFE Minnesota Aquarium.

The walker art center_13) The Walker Art Center: If you are looking for an iconic tour of Minneapolis, one stop worth making is to the Walker Art Center. The Walker is well-known for its assortment of both modern and contemporary art, including paintings, sculptures and photographs. According to U.S. News and World Report, one of the Walker's most popular exhibits is the Minneapolis Sculpture Garden. Bundle up and get outside to enjoy the “largest urban sculpture garden in the country,” home to the famous Spoonbridge and Cherry!

4) The Mary Tyler Moore Statue: 1970’s sitcom star Mary Tyler Moore is credited with putting “Minneapolis on the map”. Her namesake television program, The Mary Tyler Moore Show, highlighted Minneapolis often and brought attention to the city at a time when it was starting to grow, according to Meet Minneapolis President and CEO Melvin Tennant. To honor the legacy of the late actress, the Mary Tyler Moore statue stands- forever holding her iconic pose throwing her tam in the air- at the Minneapolis Visitor Information. To learn more about the statue, visit the Meet Minneapolis website here.

Stone arch bridge_15) Stone Arch Bridge: If you are looking to catch up on the city’s history in addition to football activities, take a trip over the historic Stone Arch Bridge. The bridge itself is 2,100-feet of granite and limestone. It was originally constructed in 1883 in order to increase and ease the flow of traffic and goods into and out of the city. According to U.S. News and World Report, the bridge is designated a Historic Civil Engineering Landmark and remains the only stone arch bridge to have ever crossed the Mississippi River. Today, it is commonplace to see bikers and walkers crossing the landmark as well as sightseers taking in the marvelous views of the city during twilight.

This is only a short sample of the numerous activities and sites to do and see in Minneapolis. For more things to do in Minneapolis, check out the city’s website here.

Will the Patriots keep their winning streak going for another year? Or will the Eagles fly to victory? We won’t know until game day. But one thing we do know is that, just like on the field, not everything goes according to plan. Be sure you’re ready in the event you need to call an audible; if unpredictable winter weather disrupts your travels or you need to cancel for another reason, make sure your costly trip is covered with a travel protection plan. A travel protection plan can protect your costly travel investment against trip cancellation, delays, lost or delayed baggage, medical expenses (your regular health insurance coverage may be limited far from home), and more. Visit to learn more about our travel plans, and contact us today to determine the best plan for you and enroll. You can enroll up to 24 hours before you depart, so act now!

Not traveling to the big game? Lock in travel protection from Travel Insurance Services for your next vacation and breathe better knowing you have our reliable coverage and services at your side.


Travel pic 15 Safety Tips for the Adventurous Traveler

by Kyla Stelling 

When you’re on a travel adventure, you don’t want unforeseen safety mishaps to interrupt or stifle your fun. From planning your trip to purchasing supplies, there are a number of ways you can ensure your safety while traveling to remote destinations. Here is a list of safety tips for those who are traveling to off-the-grid, exotic locations. 

Planning and Preparation

Before you book a flight, research the region you want to visit. It is important that you know as much as you can about your location so you can plan accordingly. For example, if you are traveling to a rainforest, you should know the weather conditions that you’ll encounter while there since they have frequent flooding during their rainy seasons. Plan around the anticipated or seasonal weather conditions, so you can enjoy the best parts of your beautiful, rugged location without unexpectedly finding yourself in the midst of a natural, weather-based disaster. Also, research the necessary vaccinations you may need whenever you plan to visit an exotic and off-the-beaten-path location. Use the State Department’s website to see if your exotic and remote location has been given any travel warnings related to natural disasters, political situations or health conditions.

Securing Things at Home

Once you’ve planned your trip, set up arrangements to secure things at home during your absence. You’ll want to ensure the safety of your home while you are off in distant lands. Make use of home security systems and monitoring devices, like Nest Secure, that will keep guard when you’re not home. You can monitor the state of your home through the Nest app, which is accessible by Wi-Fi and connects to Nest Cams for visual checks. In addition to your home, you’ll also want to protect your bank and personal information from theft while you’re away. Frequent travelers are at a higher risk of identity theft and may want to consider investing in an identity theft service. Find a service that provides a plan engineered just for you, which includes monitoring of personal info, identity misuse scanning, and services for identity theft restoration.

Traveler’s Insurance

When you’re in a remote place, you may be more susceptible to risky and dangerous situations. Protect yourself from the consequences of any unforeseen mishaps by insuring your travel. With travel insurance coverage, you can have access to some money and life-saving services. These services include coverage for trip cancellation, trip interruption, medical expenses and 24-hour access to emergency and travel assistance services. For information and quotes on travel insurance plans, visit


Before you set out to your remote and exotic destination, pack supplies that will aid any possible emergencies. Some staples include non-perishable food, such as jerky, trail mix or granola bars; a solar-charged flashlight; an emergency blanket, like an all-weather space blanket; a compass and a map of the area. You should also have a thoroughly stocked first aid kit to handle the aches, pains, and injuries that come with travel. Include in your first aid kit: a prescribed antibiotic, diarrhea medicine, laxative, liniment for muscle aches, ointment for insect bites, sunburn protection, sunburn medication, allergy and cold medicines, tweezers, nitrile gloves, moleskin patches, blister gel, thermometer, pain medication, nausea medication, triple antibiotic ointment, band-aids and bandages, alcohol, rubbing pads, hydrogen peroxide and elastic bandages for sprains. REI’s Smart Travel Adventure Medical Kit is fully equipped with all the essentials you need to stay in good health, though it must be transported in your checked luggage as it is not TSA-approved to carry-on.


When you’re in an off-the-grid spot, you’ll need a means to communicate with the rest of the world. Check in with your cell service provider to see if they serve the area you plan to visit. You may need to consider investing in a satellite phone or hotspot, which will give you the means to communicate in even some of the remotest areas of the world. The Inmarsat IsatPhone 2 Satellite Phone gives you GPS, Bluetooth and SMS coverage in all areas of the globe, except the poles. The phone’s design helps it work in the most rugged conditions, with casing that protects it from rain and dust storms, sub-zero temperatures, or tropic humidity. It has a long-lasting battery and operates over the Inmarsat global I-4 satellite network.

Traveling to your remote location will be an exhilarating and memorable experience, but could easily be interrupted by an unexpected safety incident. Embark on your travels with all safety concerns and risks tended to, so you can fully enjoy your exotic adventure. 


Kyla Stelling is enrolled in the Master in Teaching program at Evergreen State College in Olympia, Washington. Previous career roles have entailed everything from design and event planning to public relations and child care. In her spare time, Kyla hikes the Cascade Mountains, designs elaborate cakes, and writes alongside her cuddly cat, Wellington.

The Anatomy of a Travel Plan: Emergency & Travel Assistance Services

  FemaleTravelerOnPhone_shutterstock_537006328This is the first in our series of posts dissecting travel protection plans so you can better understand these often mysterious products. Each post will focus on one benefit of the plan, explaining what exactly that benefit covers and sharing real-life applications when possible so you can understand the value of that particular benefit.

 At the bottom of the Schedule of Benefits for most of our travel protection plans, there’s a line for Emergency & Travel Assistance, indicated as “Included” on the plans. This particular benefit is not technically insurance coverage and is provided at no additional cost by a third-party vendor (not the insurance carrier). It may be listed last, but it certainly should not be considered the least among the benefits offered to travelers.


What is the Emergency & Travel Assistance part of travel protection plans, anyway?

 The Emergency & Travel Assistance benefit offers a 24-hour resource to travelers anywhere in the world, should they need help or have questions. This not only includes assistance in the event of an emergency or unexpected changes to plans on your trip. You can also use this service prior to your trip to help plan your itinerary, get recommendations for restaurants, museums and the like, get help on exchanging currency, and more!


Emergency & Travel Assistance: Real Life Application

 In mid-December, there was a detrimental fire at the Atlanta Airport, causing more than a thousand delayed flights and stranding thousands of travelers at the airport for hours with no electricity, limited information and nowhere to stay. In total, more than 30,000 travelers were affected.

 “As the day dragged on, travelers vented on social media about being stranded, the need to make alternate plans and what they complained was a lack of timely information. Some posted photos of passengers standing in the dark in the terminal.”

 What would you do in this situation? Travelers who purchased a travel protection plan would have the benefit of the Emergency & Travel Assistance Services. All they would need to do is make a call to the 800 number provided with their protection plan purchase and help would be available to wade through an otherwise uncomfortable and frustrating situation.


Take a look at the full universe of 24/7/365 Travel Assistance Services:

 Travel Arrangements

  • Arrangements for last-minute flight and hotel changes
  • Luggage Locator (reporting/tracking of lost, stolen or delayed baggage)
  • Hotel finder and reservations
  • Airport transportation
  • Rental car reservations and automobile return
  • Coordination of travel for visitors to bedside
  • Return travel for dependent/minor children
  • Assistance locating the nearest embassy or consulate
  • Cash transfers
  • Assistance with bail bonds


Pre-Trip Information

  • Destination guides (hotels, restaurants, etc.)
  • Weather updates and advisories
  • Passport requirements
  • Currency exchange
  • Health and safety advisories


Documents and Communication

  • Assistance with lost travel documents or passports
  • Live email and phone messaging to family and friends
  • Emergency message relay service
  • Multilingual translation and interpretation services


Medical Assistance Services

  • Medical case management, consultation and monitoring
  • Medical Transportation
  • Dispatch of a doctor or specialist
  • Referrals to local medical and dental service providers
  • Worldwide medical information, up-to-the-minute travel medical advisories, and immunization requirements
  • Prescription drug replacement
  • Replacement of eyeglasses, contact lenses and dental appliances


Emergency Services

  • Emergency evacuation arrangements
  • Repatriation of mortal remains arrangements
  • Emergency medical and dental assistance
  • Emergency legal assistance
  • Emergency medical payment assistance
  • Emergency family travel arrangements

 Next time you plan your trip, make sure to pack your travel protection plan. Visit to view all of our various travel products and enroll online. You can also call Travel Insurance Services customer service Monday through Friday, 9 am – 7 pm EST to get your questions answered or enroll by phone: (800) 937-1387.